Kevin, Andrea, and Austin are extremely knowledgable and knew exactly how to solve a complex change in phone service. I highly recommend their expertise and, above all, patience. Obviously a result of excellent training. My only recommendation for ATT Corporate is to install faster Wi-Fi in the store. That would improve overall service and wait times significantly and really it's such an easy, inexpensive fix. It would be a smart business decision. My time in the store could have dropped to one hour vs the four hours waiting for slow Wi-Fi. Kevin eventually had to use his own personal phone as a hot spot otherwise we might still be there. Many thanks to Kevin for his experience, expertise, and patience. Austin and Andrea too.
I specifically deal with Kevin! He knows exactly what I want and can get resolve any issue I have as quickly as it arose ! He really goes above and beyond every single time! He’s incredible the store would not be what it is without him!
a year ago
Preguntas frecuentes AT&T Store
Como es AT&T Store calificado?
AT&T Store has a 4.4 calificaciones con 85 Reseñas.
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Kevin, Andrea, and Austin are extremely knowledgable and knew exactly how to solve a complex change in phone service. I highly recommend their expertise and, above all, patience. Obviously a result of excellent training. My only recommendation for ATT Corporate is to install faster Wi-Fi in the store. That would improve overall service and wait times significantly and really it's such an easy, inexpensive fix. It would be a smart business decision. My time in the store could have dropped to one hour vs the four hours waiting for slow Wi-Fi. Kevin eventually had to use his own personal phone as a hot spot otherwise we might still be there. Many thanks to Kevin for his experience, expertise, and patience. Austin and Andrea too.
3 months ago0
Went into store to upgrade three of our phones and the staff was very knowledgeable and took their time working with us. Would definitely go back.
6 months ago0
They have a fast customer service and are friendly. I was impressed.
2 months ago0
The employees are very helpful at friendly at the pontiac il. at&t location. Thanks for all your help!
3 months ago0
I specifically deal with Kevin! He knows exactly what I want and can get resolve any issue I have as quickly as it arose ! He really goes above and beyond every single time! He’s incredible the store would not be what it is without him!
a year ago